Microsoft Certified: Teams Support Engineer Specialty – MS-740

SKU N/A Category Microsoft

The MS-740 practice test trains you in troubleshooting Microsoft Teams.

Why should I take the MS-740 exam?

The MS-740 exam is aimed at Microsoft Teams support engineers and tests your knowledge in troubleshooting various types of technical issues with Microsoft Teams, including voice issues, live events, and messaging. Passing the MS-740 exam will earn you the Teams Support Engineer Specialty certification. Candidates will require experience of supporting Microsoft Teams environments, analyzing telemetry and log data, troubleshooting deployments, and tuning performance. The MS-740 exam will validate your knowledge of how to review appropriate data, identify the root cause of an issue, and provide a fix.

The MS-740 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.

Price range: ₹1,100.00 through ₹9,999.00

Program Option

All In One

Certificate

Live Classes

Mock Test

Self Learning

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Description

Questions: 120
Release Date: 03/2022
Job Role: Support Engineer
Language: English

The MS-740 practice test contains 120 and covers the following objectives:

Troubleshoot Microsoft Teams voice issues – 20 questions

Troubleshoot audio and video flow issues

Troubleshoot audio and video quality issues
Troubleshoot call drops
Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs

Troubleshoot emergency calling issues

Troubleshoot dynamic emergency calling
Identify issues with emergency phone number normalization rules
Troubleshoot location detection failures
Troubleshoot missing locations in outbound calls and missing addresses
Troubleshoot dial mask issues

Troubleshoot direct routing issues

Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
Troubleshoot dial plan issues including normalization rules
Identify the root cause of direct-dialing call issues by reviewing the SBC log
Troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot issues with Teams meetings and live events – 27 questions

Troubleshoot live events issues

Troubleshoot meeting creation and scheduling issues
Troubleshoot recording issues including policies related to recording
Investigate issues sharing content and viewing reports
Troubleshoot reporting issues including issues with attendance reports and moderated questions
Troubleshoot attendee access and playback issues
Troubleshoot and optimize networks for Teams live events
Investigate issues connecting to the service and joining meetings

Troubleshoot Teams services

Validate Microsoft Audio Conferencing licensing
Troubleshoot dial pad issues
Troubleshoot phone number provisioning issues
Troubleshoot issues with the Outlook add-in for Teams
Troubleshoot issues enabling and configuring audio and video devices for Teams
Troubleshoot online and hybrid call queues and auto-attendant issues
Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
Troubleshoot issues with phone system features
Investigate phone system set up and configuration issues

Troubleshoot Teams client issues

Troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices
Troubleshoot Investigate causes for high memory or CPU usage
Investigate network issues including network latency
Analyze web traffic and review HTTP status codes by using Fiddler and other tools
Troubleshoot issues installing and updating client software
Troubleshoot performance issues including long times for uploading files and chats slow to load or send
Troubleshoot call set up issues
Troubleshoot issues adding participants to meetings

Troubleshoot messaging issues

Troubleshoot message delivery issues
Troubleshoot issues attaching files and content to messages
Troubleshoot chat notification issues

Troubleshoot federation issues – 16 questions

Troubleshoot issues interoperating with Skype for Business

Investigate chat issues when interoperating with Skype for Business
Troubleshoot federation issues between Teams and Skype or Skype for Business
Troubleshooting Interop chat scenarios

Troubleshoot Teams federation issues

Troubleshoot federation policies and domain lists
Verify tenant configuration settings including allowed and blocked domain lists and type of federation

Troubleshoot issues signing into Teams – 22 questions

Troubleshoot account and network issues

Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
Identify reasons for blocked accounts by reviewing web log data
Verify user virtual private network (VPN) configuration settings including split tunneling and client version
Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues

Troubleshoot member sign-in issues

Investigate authentication issues
Verify whether an applied conditional access policy prevents sign in
Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue
Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
Investigate points of failure in the sign-in process flow

Troubleshoot guest access issues

Troubleshoot issues adding guest users to teams
Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
Audit invitations sent but not used and inactive accounts
Validate configuration settings for federated message flow
Review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot teams and channels – 15 questions

Troubleshoot issues with apps

Configure Teams to allow or block an app
Validate app permission policies
Validate app setup policies Troubleshoot issues with public and private channels
Check user permissions, team policies, and tenant policies
Verify and troubleshoot channel email settings
Troubleshoot tenant replication issues in teams and channels
Troubleshoot deletion issues in teams and channels

Troubleshoot issues with files – 20 questions

Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues

Verify access rights for the user
Troubleshoot Teams client configuration policies
Troubleshoot issues provisioning users Troubleshoot file issues for private channels
Verify that the SharePoint site for the channel is accessible
Verify SharePoint access permissions
Confirm that the SharePoint site collection link is intact Troubleshoot file issues for public channels
Verify SharePoint access permissions
Determine whether the name for a channel or team have been changed
Confirm that the SharePoint site collection link is intact
Troubleshoot file synchronization issues and missing files

Notes:

The bullets following each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Additional information

Program Option	All In One, Certificate, Live Classes, Mock Test, Self Learning

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