Description

Questions: 120
Release Date: 03/2022
Job Role: Support Engineer
Language: English

The MS-740 practice test contains 120 and covers the following objectives: 

Troubleshoot Microsoft Teams voice issues – 20 questions

Troubleshoot audio and video flow issues

• Troubleshoot audio and video quality issues  
• Troubleshoot call drops  
• Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs  

Troubleshoot emergency calling issues

• Troubleshoot dynamic emergency calling  
• Identify issues with emergency phone number normalization rules  
• Troubleshoot location detection failures  
• Troubleshoot missing locations in outbound calls and missing addresses  
• Troubleshoot dial mask issues  

Troubleshoot direct routing issues

• Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service  
• Troubleshoot dial plan issues including normalization rules  
• Identify the root cause of direct-dialing call issues by reviewing the SBC log  
• Troubleshoot audio conferencing issues including provisioning and configuration issues  

Troubleshoot issues with Teams meetings and live events – 27 questions

Troubleshoot live events issues

• Troubleshoot meeting creation and scheduling issues  
• Troubleshoot recording issues including policies related to recording  
• Investigate issues sharing content and viewing reports  
• Troubleshoot reporting issues including issues with attendance reports and moderated questions  
• Troubleshoot attendee access and playback issues  
• Troubleshoot and optimize networks for Teams live events  
• Investigate issues connecting to the service and joining meetings  

Troubleshoot Teams services

• Validate Microsoft Audio Conferencing licensing  
• Troubleshoot dial pad issues  
• Troubleshoot phone number provisioning issues  
• Troubleshoot issues with the Outlook add-in for Teams  
• Troubleshoot issues enabling and configuring audio and video devices for Teams  
• Troubleshoot online and hybrid call queues and auto-attendant issues  
• Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies  
• Troubleshoot issues with phone system features  
• Investigate phone system set up and configuration issues  

Troubleshoot Teams client issues

• Troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices  
• Troubleshoot Investigate causes for high memory or CPU usage  
• Investigate network issues including network latency  
• Analyze web traffic and review HTTP status codes by using Fiddler and other tools  
• Troubleshoot issues installing and updating client software  
• Troubleshoot performance issues including long times for uploading files and chats slow to load or send 
• Troubleshoot call set up issues  
• Troubleshoot issues adding participants to meetings  

Troubleshoot messaging issues

• Troubleshoot message delivery issues  
• Troubleshoot issues attaching files and content to messages  
• Troubleshoot chat notification issues  

Troubleshoot federation issues – 16 questions

Troubleshoot issues interoperating with Skype for Business

• Investigate chat issues when interoperating with Skype for Business  
• Troubleshoot federation issues between Teams and Skype or Skype for Business  
• Troubleshooting Interop chat scenarios  

Troubleshoot Teams federation issues

• Troubleshoot federation policies and domain lists  
• Verify tenant configuration settings including allowed and blocked domain lists and type of federation  

Troubleshoot issues signing into Teams – 22 questions

Troubleshoot account and network issues

• Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status  
• Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)  
• Identify reasons for blocked accounts by reviewing web log data  
• Verify user virtual private network (VPN) configuration settings including split tunneling and client version 
• Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues  

Troubleshoot member sign-in issues

• Investigate authentication issues  
• Verify whether an applied conditional access policy prevents sign in  
• Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue  
• Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs  
• Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
• Investigate points of failure in the sign-in process flow  

Troubleshoot guest access issues

• Troubleshoot issues adding guest users to teams  
• Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies  
• Audit invitations sent but not used and inactive accounts  
• Validate configuration settings for federated message flow  
• Review Azure sign-in logs and audit logs for the domain which hosts Teams  

Troubleshoot teams and channels – 15 questions

Troubleshoot issues with apps

• Configure Teams to allow or block an app  
• Validate app permission policies  
• Validate app setup policies Troubleshoot issues with public and private channels  
• Check user permissions, team policies, and tenant policies  
• Verify and troubleshoot channel email settings  
• Troubleshoot tenant replication issues in teams and channels  
• Troubleshoot deletion issues in teams and channels  

Troubleshoot issues with files – 20 questions

Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues

• Verify access rights for the user  
• Troubleshoot Teams client configuration policies 
• Troubleshoot issues provisioning users Troubleshoot file issues for private channels  
• Verify that the SharePoint site for the channel is accessible  
• Verify SharePoint access permissions  
• Confirm that the SharePoint site collection link is intact Troubleshoot file issues for public channels  
• Verify SharePoint access permissions  
• Determine whether the name for a channel or team have been changed  
• Confirm that the SharePoint site collection link is intact  
• Troubleshoot file synchronization issues and missing files 

Notes: 

• The bullets following each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam. 
• Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.