Microsoft 365 Certified: Exchange Online Support Engineer Specialty – MS-220

SKU N/A Category Microsoft

The MS-220 practice test trains you in the basic concepts of Microsoft 365 cloud services.

Why should I take the MS-220 exam?

The MS-220 certification presents you with the ideal opportunity to progress your career as a support engineer with experience of working with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services. Candidates will also require experience working with PowerShell and the Exchange PowerShell module. The focus of the MS-220 is on troubleshooting issues related to mail flow, compliance and retention, mail client, Exchange Online configuration, and hybrid and migration. If you pass the MS-220 you will obtain the Microsoft Certified: Exchange Online Support Engineer Specialty certification.

The MS-220 practice test includes two different modes: certification and practice mode. Certification mode allows you to assess your knowledge and discover your weak areas, with practice mode allowing you to focus on the areas that need development.

Price range: ₹1,100.00 through ₹9,999.00

Program Option

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Live Classes

Mock Test

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Description

Questions: 124
Release Date: 09/2022
Job Role: Support Engineer
Language: English

The MS-220 practice test contains 124 questions and covers the following objectives:

Troubleshoot mail flow issues – 30 questions

Troubleshoot Exchange Online mail flow issues

Review and interpret message headers
Review and interpret message trace results and policies associated with those results
Determine whether a transport rule or conditional routing rule is affecting mail flow
Identify rules that are evaluated and policies that are applied when sending or receiving email
Troubleshoot issues where users cannot send or receive email and no NDR is generated or displayed
Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
Troubleshoot delivery delays

Troubleshoot mail flow issues with external systems

Read and analyze SMTP protocol logs for hybrid deployments and third-party systems
Troubleshoot issues related to mail flow for hybrid deployments
Troubleshoot DNS-related mail flow issues
Troubleshoot SMTP relay issues
Troubleshoot SMTP certificate issues

Troubleshoot other mail flow issues

Identify types of NDRs and interpret NDR data
Determine which active rules impact email attachments
Determine which rules are triggered when an email arrives at a user’s inbox
Troubleshoot issues related to blocked attachment types
Troubleshoot issues with corrupted inbox rules

Troubleshoot issues reported by Microsoft Defender for Office 365

Determine why an email is marked as spam
Determine why messages are being quarantined
Determine whether the sender SPF DMARC and DKIM records are valid
Troubleshoot spam filter policies
Troubleshoot messages that are categorized as false positive or false negative

Troubleshoot compliance and retention issues – 33 questions

Troubleshoot compliance issues

Identify roles required to perform eDiscovery actions
Describe Compliance center retention policies
Troubleshoot eDiscovery issues
Determine what types of holds are associated with an item
Troubleshoot in-place and eDiscovery holds
Search for and delete email messages in an organization
Determine how to clear or purge recoverable item folders

Troubleshoot retention issues

Describe retention tag types and actions
Describe the process for calculating item retention age
Troubleshoot issues creating and applying retention policies
Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
Interpret message properties used by message records management (MRM)

Troubleshoot Office Message Encryption (OME) and S/MIME issues

Troubleshoot issues with messages that are not encrypted or decrypted as expected
Troubleshoot issues where external users cannot decrypt messages but internal users can decrypt messages
Troubleshoot issues reading, replying to, or forwarding protected messages from Microsoft 365 on mobile devices
Troubleshoot mail flow rules
Troubleshoot revocation issues for encrypted emails
Troubleshoot S/MIME issues

Troubleshoot mailbox auditing issues

Troubleshoot issues searching audit logs
Troubleshoot user actions (for example, user reports an item is deleted but they say they did not delete)
Troubleshoot bulk actions including email creation, moves, modifications, and deletion
Track non-owner actions
Troubleshoot audit log retention period issues
Troubleshoot auditing not working

Troubleshoot journaling

Troubleshoot duplicate journal entries
Troubleshoot mail not being journaled
Troubleshoot journal OME decryption issues

Troubleshoot mail client issues – 28 questions

Troubleshoot connectivity and authentication issues

Describe how to obtain Outlook client configuration information
Troubleshoot Exchange authentication policies
Troubleshoot client access rules
Troubleshoot issues with modern authentication
Troubleshoot Outlook on the Web (OWA) sign in issues
Troubleshoot auto-discover issues
Outlook client cannot connect to Exchange Online mailbox
Troubleshoot Outlook continuously asking for Exchange Online password

Troubleshoot calendaring issues

Review and analyze mailbox and calendar diagnostic logs
Troubleshoot broken manager/delegation issues
Troubleshoot Resource Booking Assistant issues

Troubleshoot calendar sharing issues

Troubleshoot permissions issues related to calendar sharing
Troubleshoot issues publishing and accessing calendars shared with external users
Determine why content for a published calendar is not up to date

Troubleshoot issues with mobile devices

Identify mobile device access states and what the states indicate
Review mobile devices statistics to confirm the reason for a block
Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
Troubleshoot Exchange device access rules
Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
Troubleshoot connectivity issues with native ActiveSync

Troubleshoot Exchange Online configuration issues – 20 questions

Troubleshoot provisioning issues

Interpret and troubleshoot validation errors encountered during object provisioning
Determine when to restore or recover an inactive mailbox
Troubleshoot issues managing resource mailboxes
Troubleshoot issues purging deleted users

Troubleshoot recipient issues

Troubleshoot automatic email forwarding
Troubleshoot matching issues with Azure AD
Troubleshoot distribution list membership issues (including dynamic distribution groups)
Troubleshoot issues with archive mailboxes including auto-expanding archive mailboxes

Troubleshoot org-wide settings

Troubleshoot domain setup and configuration issues
Troubleshoot address book policies
Troubleshoot address lists
Troubleshoot allowed file types
Troubleshoot mailbox plans
Troubleshoot Client-Access Services (CAS) mailbox plans

Troubleshoot public folder issues

Troubleshoot Exchange Online access to public folders
Troubleshoot mail-enabled public folders
Troubleshoot issues sending email to public folders
Troubleshoot hybrid access to public folders
Troubleshoot load-balancing issues for public folders

Troubleshoot hybrid and migration issues – 13 questions

Troubleshoot hybrid configuration issues

Troubleshoot Hybrid Configuration Wizard issues
Troubleshoot hybrid mail flow issues
Troubleshoot free/busy issues for hybrid deployments
Troubleshoot issues synchronizing remote recipient attributes with Exchange Online

Troubleshoot migration issues

Troubleshoot endpoint creation issues
Review migration users and move requests
Troubleshoot slow migrations
Troubleshoot Data Consistency Score (DCS) issues
Troubleshoot failed migrations
Troubleshoot public folder migration issues

Notes:

The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Additional information

Program Option	All In One, Certificate, Live Classes, Mock Test, Self Learning

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