Description

Questions: 124
Release Date: 09/2022
Job Role: Support Engineer
Language: English

The MS-220 practice test contains 124 questions and covers the following objectives: 

Troubleshoot mail flow issues – 30 questions 

Troubleshoot Exchange Online mail flow issues

• Review and interpret message headers 
• Review and interpret message trace results and policies associated with those results 
• Determine whether a transport rule or conditional routing rule is affecting mail flow 
• Identify rules that are evaluated and policies that are applied when sending or receiving email 
• Troubleshoot issues where users cannot send or receive email and no NDR is generated or displayed 
• Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant 
• Troubleshoot delivery delays

Troubleshoot mail flow issues with external systems

• Read and analyze SMTP protocol logs for hybrid deployments and third-party systems 
• Troubleshoot issues related to mail flow for hybrid deployments 
• Troubleshoot DNS-related mail flow issues 
• Troubleshoot SMTP relay issues 
• Troubleshoot SMTP certificate issues  

Troubleshoot other mail flow issues

• Identify types of NDRs and interpret NDR data  
• Determine which active rules impact email attachments 
• Determine which rules are triggered when an email arrives at a user’s inbox 
• Troubleshoot issues related to blocked attachment types 
• Troubleshoot issues with corrupted inbox rules 

Troubleshoot issues reported by Microsoft Defender for Office 365

• Determine why an email is marked as spam 
• Determine why messages are being quarantined 
• Determine whether the sender SPF DMARC and DKIM records are valid 
• Troubleshoot spam filter policies 
• Troubleshoot messages that are categorized as false positive or false negative 

Troubleshoot compliance and retention issues – 33 questions 

Troubleshoot compliance issues

• Identify roles required to perform eDiscovery actions 
• Describe Compliance center retention policies 
• Troubleshoot eDiscovery issues 
• Determine what types of holds are associated with an item 
• Troubleshoot in-place and eDiscovery holds 
• Search for and delete email messages in an organization 
• Determine how to clear or purge recoverable item folders 

Troubleshoot retention issues

• Describe retention tag types and actions 
• Describe the process for calculating item retention age 
• Troubleshoot issues creating and applying retention policies 
• Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs 
• Interpret message properties used by message records management (MRM) 

Troubleshoot Office Message Encryption (OME) and S/MIME issues

• Troubleshoot issues with messages that are not encrypted or decrypted as expected 
• Troubleshoot issues where external users cannot decrypt messages but internal users can decrypt messages 
• Troubleshoot issues reading, replying to, or forwarding protected messages from Microsoft 365 on mobile devices 
• Troubleshoot mail flow rules 
• Troubleshoot revocation issues for encrypted emails 
• Troubleshoot S/MIME issues 

Troubleshoot mailbox auditing issues

• Troubleshoot issues searching audit logs 
• Troubleshoot user actions (for example, user reports an item is deleted but they say they did not delete) 
• Troubleshoot bulk actions including email creation, moves, modifications, and deletion 
• Track non-owner actions 
• Troubleshoot audit log retention period issues 
• Troubleshoot auditing not working 

Troubleshoot journaling 

• Troubleshoot duplicate journal entries 
• Troubleshoot mail not being journaled 
• Troubleshoot journal OME decryption issues 

Troubleshoot mail client issues – 28 questions 

Troubleshoot connectivity and authentication issues

• Describe how to obtain Outlook client configuration information  
• Troubleshoot Exchange authentication policies 
• Troubleshoot client access rules 
• Troubleshoot issues with modern authentication 
• Troubleshoot Outlook on the Web (OWA) sign in issues 
• Troubleshoot auto-discover issues 
• Outlook client cannot connect to Exchange Online mailbox  
• Troubleshoot Outlook continuously asking for Exchange Online password 

Troubleshoot calendaring issues

• Review and analyze mailbox and calendar diagnostic logs 
• Troubleshoot broken manager/delegation issues 
• Troubleshoot Resource Booking Assistant issues 

Troubleshoot calendar sharing issues

• Troubleshoot permissions issues related to calendar sharing 
• Troubleshoot issues publishing and accessing calendars shared with external users 
• Determine why content for a published calendar is not up to date  

Troubleshoot issues with mobile devices

• Identify mobile device access states and what the states indicate 
• Review mobile devices statistics to confirm the reason for a block 
• Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices 
• Troubleshoot Exchange device access rules 
• Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues 
• Troubleshoot connectivity issues with native ActiveSync  

Troubleshoot Exchange Online configuration issues – 20 questions 

Troubleshoot provisioning issues

• Interpret and troubleshoot validation errors encountered during object provisioning 
• Determine when to restore or recover an inactive mailbox 
• Troubleshoot issues managing resource mailboxes 
• Troubleshoot issues purging deleted users 

Troubleshoot recipient issues

• Troubleshoot automatic email forwarding 
• Troubleshoot matching issues with Azure AD 
• Troubleshoot distribution list membership issues (including dynamic distribution groups) 
• Troubleshoot issues with archive mailboxes including auto-expanding archive mailboxes 

Troubleshoot org-wide settings

• Troubleshoot domain setup and configuration issues 
• Troubleshoot address book policies 
• Troubleshoot address lists 
• Troubleshoot allowed file types 
• Troubleshoot mailbox plans 
• Troubleshoot Client-Access Services (CAS) mailbox plans 

Troubleshoot public folder issues

• Troubleshoot Exchange Online access to public folders 
• Troubleshoot mail-enabled public folders 
• Troubleshoot issues sending email to public folders 
• Troubleshoot hybrid access to public folders 
• Troubleshoot load-balancing issues for public folders 

Troubleshoot hybrid and migration issues – 13 questions 

Troubleshoot hybrid configuration issues

• Troubleshoot Hybrid Configuration Wizard issues 
• Troubleshoot hybrid mail flow issues 
• Troubleshoot free/busy issues for hybrid deployments 
• Troubleshoot issues synchronizing remote recipient attributes with Exchange Online  

Troubleshoot migration issues

• Troubleshoot endpoint creation issues 
• Review migration users and move requests 
• Troubleshoot slow migrations 
• Troubleshoot Data Consistency Score (DCS) issues 
• Troubleshoot failed migrations 
• Troubleshoot public folder migration issues 

Notes:

• The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
• Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.