Description
Questions: 30
Release Date: 12/2021 (Last Update: 02/2023)
Job Role: Functional Consultant
Language: English
This test covers the following objectives:
- Manage cases and Knowledge Management
- Manage entitlements and SLAs
- Implement scheduling
- Implement multi-session experiences for Customer Service
- Manage analytics and insights
- Implement Microsoft Power Platform
- Implement Connected Customer Service
- Implement routing

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